Tickets & Event Support
Everything you need to know, before you go—and what to expect on the day.
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It is the pinnacle of European wheelchair basketball – the best men’s and women’s teams in Europe competing over nine days at the M&S Bank Arena, Liverpool, from Saturday 11 to Sunday 19 September 2027. It is elite international sport with direct qualification places for the Los Angeles 2028 Paralympic Games on the line.
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M&S Bank Arena, King’s Dock, 16 Monarchs Quay, Liverpool L3 4FP, from Saturday 11 to Sunday 19 September 2027. Games run daily across all nine days, opening and closing on a weekend.
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Eighteen teams compete across two championships running side by side. Men’s: 12 teams in two pools of six; each team plays every other team in its pool once, and the top four in each pool go through to the quarter-finals. Women’s: six teams in a single pool; each team plays every other team once, and the top four go through to the semi-finals. The pool stage is followed by knockout rounds and medal matches. The full match schedule will be published once the draw is complete. [TO CONFIRM – draw date]
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Men’s (all 12 confirmed): Great Britain, Spain, Germany, Italy, Türkiye, Poland, Netherlands, France, Austria, Switzerland, Israel and Slovenia. Women’s (five confirmed): Great Britain, Netherlands, Spain, Germany and France. The sixth and final team qualifies through the IWBF repechage tournament in October 2026.
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Daily start times vary and will be confirmed with the full match schedule. Doors open ahead of the first game each day. [TO CONFIRM – daily start and doors times with the venue]
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No. A multi-day pass admits you to every game across its included days – you do not need a separate ticket for each match.
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Yes. The M&S Bank Arena is a fully accessible venue with level access from outside into the concourse and into the accessible seating areas. All spectator concourses are on one level. Detailed AccessAble guides for the venue are available online.
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Accessible tickets and wheelchair spaces can be booked online at the same time as every other ticket – you do not need to phone. If you would prefer to book by phone, or want to talk through your requirements first, the venue’s accessible booking line is available.
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Wheelchair spaces are available in two areas – courtside at floor level and at the top of the concourse on level one. Which area you are booking is shown clearly when you buy. [TO CONFIRM – final areas and capacities]
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Yes. Each wheelchair space includes one free carer or companion ticket, bookable at the same time. Companion tickets are for people who need support to attend, and spot checks may apply. [TO CONFIRM – verification approach]
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Yes. As well as your free companion ticket, you can buy additional tickets for family or friends in the same booking so that your party is seated together. If you are booking for a group with mixed seating needs and want to be certain everyone is together, contact the box office. [TO CONFIRM – final approach with the venue]
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There are seven accessible toilets throughout the arena, available on every level. A Changing Places toilet is available in the adjoining building – a short, level, covered route away – with a height-adjustable adult changing bench, a hoist system, space for up to two carers and a non-slip floor. Stewards will help you get there; venue staff cannot assist inside the Changing Places facility.
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Yes, assistance dogs are welcome, and there is space for them in the accessible seating bays.
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Motorised scooters are permitted in the public areas of the arena, and scooters are available to hire from the venue. Contact the venue guest experience team in advance to arrange this.
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Hearing induction loops are available, and the box office counters marked with the international symbol for deafness have a hearing assistance system. If you need British Sign Language interpretation, captioning or audio description, contact the venue guest experience team as far in advance as possible. [TO CONFIRM – what BSL provision the event itself will offer]
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Yes. The venue is a Sunflower Friendly business. The Sunflower lanyard is a discreet way to let staff know you may need a little extra time, understanding or support. Lanyards are available at the venue.
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Accessible bays are available in the on-site Kings Dock Car Park, and free blue badge spaces are available on-street around Liverpool. A vehicle and accessible taxi drop-off point is on Monarchs Quay, a short, level distance from the arena entrance, with staff on hand to assist.
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Event presentation will include lighting and sound effects. Signage will be displayed at the venue, and if you have a condition affected by flashing lights or loud noise you’re encouraged to get in touch before you attend for details.
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Event merchandise will be available at the arena. The full range is still being confirmed – keep an eye on social channels for updates.
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Alcohol is on sale to over-18s and ID may be requested. The venue operates the Challenge 25 scheme.
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Ask any steward while you are at the venue. If you realise after you have left, contact the arena’s lost property line on 0151 703 7299.
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Doors open ahead of the first game each day – arrive early to get through security comfortably and be in place for the start. Exact doors times will be confirmed with the match schedule and printed on your ticket. [TO CONFIRM]
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Please travel light. Bags larger than A4 (21 x 29cm) are not permitted, and there are no bag storage or left luggage facilities on site. One small bag per person is allowed and will be searched. Exemptions apply for medical items and for changing bags for babies and young children. A clear bag makes the search quicker.
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Prohibited items include: large bags and suitcases; glass, cans and metal bottles; food and drink; alcohol and illegal substances; flares, fireworks, smoke devices and laser pens; professional cameras, video and audio recording equipment, GoPros and selfie sticks; knives, weapons and sharp implements; large or metal-tipped umbrellas; air horns and other noise-makers; flags or banners on poles; aerosols; confetti and glitter; and masks or helmets that cover the face. This list is not exhaustive and staff may refuse any item that affects other spectators’ enjoyment or safety.
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Search and screening is a condition of entry. The venue uses AI-based screening technology, so there is no need to empty your pockets or bag – just follow the team’s directions. You may be asked for an additional search at a search table. Police officers and detection dogs may also be on site.
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No food or drink may be brought in, other than small packed food for young children or for medical reasons, at staff discretion. You can bring an empty reusable bottle and fill it at the water points inside – full, glass or metal bottles are not permitted.
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The concourse has a wide range of food and drink outlets with hot and cold options, including vegetarian and vegan choices, plus coffee and snacks. The offer varies by day.
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No – the M&S Bank Arena is a cashless venue. Bring a debit or credit card for food, drink and merchandise.
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Pushchairs cannot be taken into the seating areas but can be left at the designated desk on the concourse, where you will be given a numbered ticket to collect it at the end of the day. Space is limited.
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You are welcome to breastfeed anywhere in the public areas of the venue and will never be asked to move or stop. If you would prefer privacy, ask a member of staff and a room will be made available.
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No. The venue is strictly non-smoking and this includes e-cigarettes and vapes. There is a designated outdoor smoking area.
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Yes. Games run throughout the day and you are welcome to come and go – please present your ticket to be scanned when you leave and again when you return, so capacity can be monitored safely. [TO CONFIRM – final operational approach with the venue]
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Phones and small cameras for personal use are fine. Professional cameras with detachable lenses, tripods, video and audio recording equipment, GoPros and tablets are not permitted, other than for accredited media.
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Small flags and banners supporting your team are welcome, but nothing on a pole and nothing offensive. Anything that blocks other spectators’ view or is deemed disruptive may be removed. If unsure, leave it at home.
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Liverpool Lime Street is the nearest mainline station – around a 20-minute signposted walk or push to the arena, on level-access pavements with crossings at every point. Alternatively transfer at Lime Street onto the Merseyrail Wirral Line to James Street station, a 10-minute walk or push from the venue; this transfer is usually included in the cost of a mainline ticket. Accessible taxis are available at both stations. [TO CONFIRM – accessible taxi availability at Lime Street]
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The Liverpool ONE bus station is a five-minute walk or push from the arena, and national coaches arrive at Queen Square bus station near Lime Street. The CityLink service runs a circular route stopping at both Lime Street and the arena. All Merseyside buses are wheelchair accessible.
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There are around 1,450 spaces in the on-site Kings Dock Car Park, on a first-come, first-served basis, with accessible bays and electric charging points on every floor. Parking cannot be pre-booked and spaces are limited, so plan ahead. Use postcode L3 4BX. The car park is operated by Liverpool City Council and tariffs are published on their website.
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Yes – a vehicle and accessible taxi drop-off and pick-up point is on Monarchs Quay, about a minute from the arena entrance.
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Yes. Cycle parking is on the river side of the venue at ground level, for push-bikes only. Liverpool has a network of cycle routes into the waterfront, and bikes can be taken free of charge on Merseyside trains and ferries outside peak hours.
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Liverpool John Lennon Airport is around 20 minutes from the city centre by taxi, or 25 minutes on the Route 500 express bus which drops you a five-minute walk or push from the arena. Manchester Airport has a wider route network and is around an hour away. Direct ferry services run from Ireland to Liverpool, and Eurostar connects mainland Europe to London for onward rail travel.
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There is a wide range of accommodation across Liverpool, much of it within easy reach of the waterfront. The team at the Liverpool Convention Bureau can advise on where best to stay – visit liverpoolcvbres.bzon.uk
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M&S Bank Arena, King’s Dock, 16 Monarchs Quay, Liverpool L3 4FP – on Liverpool’s waterfront and signposted throughout the city. What3Words: city.cloud.exist
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Public transport. Liverpool is compact and the arena is a short walk or push from the city centre, so leaving the car at home is usually quicker and cheaper.
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Groups of 10 or more should book directly through the box office group line rather than online, where a group rate is available. You will be asked for details of your organisation to process the booking. [TO CONFIRM – group rate, contact number and email]
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Yes – a schools ticketing offer is planned, with more information available in due course. To register interest, email wbeuro27@ukel.co.uk. [TO CONFIRM – subject to the event inbox being set up]
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Yes – wheelchair basketball clubs, community groups and disability organisations are exactly who this event is for. Book through the group line and the box office will keep your party together.
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Hospitality is not on sale in this first release. You can register your interest at wbeuro27.com/hospitality and you will be contacted when the hospitality offer is confirmed.
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Subject to availability, tickets can be bought from the on-site box office on event days. Booking in advance is strongly recommended – the later stages are expected to sell out.
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Only buy from the official box office. Tickets bought through unauthorised resale sites may be invalid and you may be refused entry. [TO CONFIRM – official resale route]
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An administration fee is applied to each ticket and a single order processing fee of £2.95 is charged per order, regardless of how many tickets you buy. There is no facility fee for this event. All fees are shown clearly before you complete your purchase.
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Tickets are non-refundable other than as set out in the ticketing terms and conditions. If you can no longer attend, an official face-value resale route will be available so your ticket can go to another fan. [TO CONFIRM – resale platform]
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[TO CONFIRM – seating model under review]
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Yes. Your e-ticket is a PDF you can print at home. You do not need a smartphone to attend. If you would rather collect your tickets at the venue, contact the box office.
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Your tickets are sent to you by email as print-at-home e-tickets. You can print them or show them on your phone at the entrance. Tickets are issued ahead of the event rather than at the time of booking, so that they carry the final confirmed information. If you have not received them and your first day is close, contact the box office.
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The administration fee covers the cost of running the box office and ticketing service – the contact centre, ticketing system and customer support. The order processing fee is a one-off charge per order covering the cost of issuing and delivering your tickets.
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Multi-day passes go on general sale on Wednesday 9 September 2026 at 10:00 BST. There is no presale – everyone buys at the same time. Single-day tickets will be released in 2027; join the mailing list at wbeuro27.com to be told first.
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Up to 9 tickets per order online. If you want 10 or more, book through the box office group line – see ‘Groups, schools and clubs’.
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Ticket prices are set at two rates – adult and child – with the child rate held deliberately low so that families can attend together. There is no separate student or senior concession.
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Anyone under 14 must be accompanied by an adult aged 18 or over. This is a separate rule from ticket pricing – the child price runs to age 15, but the supervision requirement applies to under-14s. [TO CONFIRM – venue standard policy]
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Yes. The child price applies to anyone aged 2-15 on the day they attend. Children under 2 do not need a ticket if they sit on an adult’s lap. Anyone aged 16 or over pays the adult price. Proof of age may be requested on entry.
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The Founder price is a limited-time offer on the All-Access Pass – £99 adult / £18 child, available from the on-sale on 9 September 2026 until 30 September 2026. From 1 October 2026 the All-Access Pass moves to its standard price of £120 adult / £20 child. It is a time-limited offer rather than a limited number of passes, so it is available to everyone who books before the deadline.
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Adult passes start at £60 and child passes at £12. The All-Access Pass is £120 adult / £20 child – and is available at the Founder price of £99 adult / £18 child if you book before the deadline. Full prices are shown at the point of purchase.
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For the first release, three multi-day passes: Group Stage Pass (5 days) covering every match across the five pool-stage days including the opening weekend; Finals Pass (4 days) covering every match across the four knockout and medal days including finals weekend; and All-Access Pass (9 days) covering every match, every day, start to finish – both weekends included. Single-day tickets will follow in a later release in 2027.
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For anything to do with your tickets – booking, changes, delivery or access requirements – contact the box office directly. For general event enquiries, email wbeuro27@ukel.co.uk. [TO CONFIRM – subject to the event inbox being set up]
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The on-site box office is on the piazza opposite the City Side entrance of the arena, at ground level, with low-level counters and hearing assistance. It opens ahead of the first game each day. [TO CONFIRM – opening times]
IWBF European Championships 2027 in association with British Wheelchair Basketball official partners:
